The image shows a hotel lobby with blue and white decor, an elevator, front desk, framed artwork, a decorative plant, and a modern chandelier.

Perguntas frequentes

Quer você esteja planejando sua próxima visita, curioso sobre nossas comodidades ou precise de ajuda com uma reserva, temos as respostas para as perguntas mais frequentes.

  • O que é o depósito para despesas incidentais?

    Um depósito para despesas eventuais é exigido para todas as reservas, no valor de US$ 150 por estadia.

  • Qual é o horário de check-in/check-out?

    O check-in é às 15h e o check-out às 11h.

  • Vocês permitem fumar nos quartos? Nas áreas comuns?

    Nosso hotel é totalmente para não fumantes.

  • Quanto você cobra pelo acesso à internet sem fio?

    Nosso WiFi está disponível em todo o hotel e está incluído na taxa de comodidade.

  • Como chego ao seu hotel?

    Devido ao fechamento da Ocean Drive para o tráfego de veículos pela cidade de Miami Beach, os visitantes que chegam de veículo são sugeridos a chegar à nossa propriedade irmã, o hotel President. Localizado na 1423 Collins Avenue, Miami Beach FL 33139 (diretamente atrás do pinguim). Você é bem-vindo para descarregar suas malas e fazer o manobrista do seu carro no hotel President e de lá você será instruído sobre como chegar ao Penguin.

  • Qual é a idade mínima para fazer o check-in?

    Nossa idade mínima é 18 anos ou mais.

  • Vocês oferecem estacionamento?

    Trabalhamos com uma empresa terceirizada e você terá privilégios ilimitados de entrada e saída até as 12h do dia seguinte. As taxas diárias são:

    -$ 48,15 para carros padrão, incluindo sedans, SUVs e minivans

    -$64,20 para vans comerciais ou vans de até 15 assentos

    Locais de garagem pública próximos:

    • 1301 Collins Ave - 1 quarteirão de nós
    • Avenida Washington 1557
    • 231 16th st - 1601 Avenida Drexel
  • Vocês aceitam encomendas para hóspedes?

    Política de Pacotes: Teremos prazer em segurar os pacotes dos nossos hóspedes até 5 dias antes da data de chegada. Uma taxa de manuseio de $ 5 mais impostos será aplicada para cada pacote entregue no hotel. Observe que temos um máximo de 3 pacotes por quarto. Todos os pacotes devem ser endereçados SOMENTE com o NOME DE HÓSPEDE REGISTRADO. O tamanho do pacote não pode ser maior que 4 polegadas cúbicas (10" de comprimento, 10" de largura e 4" de altura). Observe que o hotel reserva-se o direito de NEGAR pacotes acima das medidas declaradas ou acima do máximo permitido por quarto. Ao enviar um pacote, o hóspede está ciente de que o hotel não é responsável por nenhum dano ou perda (sugerimos adquirir um seguro de pacote).

  • Do you offer breakfast?

    Penguin Hotel offers breakfast for $8.99 plus tax.

    Breakfast is served at our sister property, The President Hotel, and features a Full American Breakfast with a variety of items, including:

    • Eggs

    • Potatoes

    • Bacon & sausage

    • Fresh breads

    • Coffee, juice, and more

    Hours: Daily from 7:30 AM – 10:30 AM (Monday through Sunday

  • How much is the resort fee?

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    Resort fee: USD 38.76 per accommodation, per night

    The resort fee includes:

    • Beach towels
    • Housekeeping upon request
    • In-room bottled water
    • In-room safe
    • Internet access
    • Partner property access
    • Partner property pool access
    • Phone calls
  • If there is no pool for what, am I being charged the resort fee?

    Our pool is currently closed for repairs until September 2, 2025. All other resort amenities remain available. We are happy to discuss additional amenities you may be eligible for during this time due to the pool closure.

  • Do you offer food at the bar?

    No food is offered at the bar.

  • Do you have cleaning service daily?

    Housekeeping service is available upon request. If you would like daily service, please let us know at check-in or contact the Front Desk during your stay.

  • Where can we find the beach towels?

    Beach towels can be picked up at the front desk.

  • How can I get more bottles of water?

    Complimentary bottled water is provided daily, based on the number of guests in your reservation. For example, a reservation for 2 guests includes 2 bottles per day.

    Additionally, water dispensers and fountains are available in the lobby area. For more information, please contact the Front Desk.

  • Do you have a microwave?

    We offer the use of a microwave at the front desk.

  • How can I call the front desk from my room phone?

    Dial 0 to contact the front desk from your room.

  • Do you offer amenities at the beach?

    The hotel does not offer amenities directly on the beach.

    However, there are third-party vendors located on the beach for your convenience.

  • How far is the beach walking distance?

    We are located less than 99 steps from the beach.

  • Are there any beach clubs you recommend?
    • Nikki beach
    • Baia beach club
    • Soho Beach House
    • Clevelander Beach Club
    • Joia Beach Club
  • What is the best pizza spot close by?
    • La Leggenda Pizzeria
    • Il Pizzaiolo Napeolitan Pizzeria Miami beach
    • Mister O1 extraordinary pizza
    • Nick's Pizza South Beach
  • How does the late check out work

    Late check-out is subject to availability. We can offer an extension of one hour, but guests need to confirm on the day of check-out.

    If you require a check-out later than noon, we recommend making a new reservation to ensure you can depart at your preferred time.

  • How does the early check in work?

    Early check-in is subject to availability. Guests need to confirm on the day of check-in.

    If you require a check-in before 3pm, we recommend making your reservation from the day before your scheduled arrival to ensure you can arrive before guaranteed check in time.

  • Is the pool too far away from the hotel?

    No, the pool is just steps from the Penguin hotel.

  • How do I know if my booking includes breakfast?

    When booking, you were offered the option to add breakfast to your reservation. If you did not select this option, your reservation does not include breakfast.

    You can check your confirmation—any purchased breakfast will appear under the “Extras” section.

    If you wish, you may purchase breakfast at the Front Desk for the same price.

  • Why does my reservation not include breakfast if I have stayed here before and it was always included?

    The Penguin hotel made changes to their breakfast in early 2025, and the breakfast is no longer included.

    Penguin Hotel offers breakfast for $8.99 plus tax.

  • Is the pool open?

    Currently, our pool will be closed from 8/1/2025 to 9/2/2025.