FAQs
Whether you're planning your next visit, curious about our amenities, or need assistance with a booking, we have the answers to most frequently asked questions.
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What is the incidentals deposit?
Incidentals deposit is required for all reservations and it is $150 per stay.
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What is check in/check out time?
Check in is at 3 p.m. and Check out at is at 11 a.m.
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Do you allow smoking in the rooms? In common areas?
Our hotel is completely smoke-free.
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How much do you charge for wireless internet access?
Our WiFi is available throughout the hotel and is included with the amenity fee.
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How do I get to your hotel?
Our Hotel is located at 1423 Ocean Drive, Miami Beach, Florida.
From Airport Public Transit Taxi Uber/Lyft Driving (Car) MIA → 1423 Ocean Dr $2–3, ~1 hr $50–65 (20–30 min) $31–57 (25–35 min) 12 mi, ~20–35 min FLL → 1423 Ocean Dr $4–6, ~2 hr 15 min $110–140 (45–60 min) $75–95 (45–65 min) 29 mi, ~45–60 min -
What is the minimum age for check-in?
Our minimum age is 18 and above.
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Do you provide parking?
We partner with a third-party valet service offering unlimited in-and-out privileges until 12:00 PM the following day. Rates (including tax) are:
- $37.45 for sedan vehicles
- $48.15 for larger vehicles
- $64.20 for SUVs, commercial vans, or passenger vans (up to 15 seats)
Nearby Public Garages (Self-Parking):
- 1301 Collins Ave (1 block away)
- 1557 Washington Ave
- 231 16th St / 1601 Drexel Ave
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Do you accept packages for guests?
Package Policy: We will gladly hold our guests' packages up to 5 days prior to their arrival date. A Handling Fee of $5 plus tax will be applied for every package delivered at the hotel. Please note that we have a maximum of 3 packages per room. All packages should be addressed under a REGISTERED GUEST NAME ONLY. The size of the package cannot be more than 4 cubic inches (10" Length, 10" width, and 4" Height). Please note that the hotel reserves the right to DENY packages above the stated measurements or above the maximum permitted per room. By sending a package, the guest is aware that the hotel is not responsible for any damage or loss (we suggest purchasing package insurance).
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Do you offer breakfast?
Penguin Hotel offers breakfast for $8.99 plus tax.
Breakfast is served at our sister property, The President Hotel, and features a Full American Breakfast with a variety of items, including:
Eggs
Potatoes
Bacon & sausage
Fresh breads
Coffee, juice, and more
Hours: Daily from 7:30 AM – 10:30 AM (Monday through Sunday
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How much is the resort fee?
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Resort fee: USD 38.76 per accommodation, per night
The resort fee includes:
- Beach towels
- Housekeeping upon request
- In-room bottled water
- In-room safe
- Internet access
- Partner property access
- Partner property pool access
- Phone calls
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If there is no pool for what, am I being charged the resort fee?
Our pool is currently closed for repairs until September 2, 2025. All other resort amenities remain available. We are happy to discuss additional amenities you may be eligible for during this time due to the pool closure.
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Do you offer food at the bar?
No food is offered at the bar.
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Do you have cleaning service daily?
Housekeeping service is available upon request. If you would like daily service, please let us know at check-in or contact the Front Desk during your stay.
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Where can we find the beach towels?
Beach towels can be picked up at the front desk.
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How can I get more bottles of water?
Complimentary bottled water is provided daily, based on the number of guests in your reservation. For example, a reservation for 2 guests includes 2 bottles per day.
Additionally, water dispensers and fountains are available in the lobby area. For more information, please contact the Front Desk.
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Do you have a microwave?
We offer the use of a microwave at the front desk.
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How can I call the front desk from my room phone?
Dial 0 to contact the front desk from your room.
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Do you offer amenities at the beach?
The hotel does not offer amenities directly on the beach.
However, there are third-party vendors located on the beach for your convenience.
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How far is the beach walking distance?
We are located less than 99 steps from the beach.
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Are there any beach clubs you recommend?
- Nikki beach
- Baia beach club
- Soho Beach House
- Clevelander Beach Club
- Joia Beach Club
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What is the best pizza spot close by?
- La Leggenda Pizzeria
- Il Pizzaiolo Napeolitan Pizzeria Miami beach
- Mister O1 extraordinary pizza
- Nick's Pizza South Beach
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How does the late check out work
Late check-out is subject to availability. We can offer an extension of one hour, but guests need to confirm on the day of check-out.
If you require a check-out later than noon, we recommend making a new reservation to ensure you can depart at your preferred time.
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How does the early check in work?
Early check-in is subject to availability. Guests need to confirm on the day of check-in.
If you require a check-in before 3pm, we recommend making your reservation from the day before your scheduled arrival to ensure you can arrive before guaranteed check in time.
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Is the pool too far away from the hotel?
No, the pool is just steps from the Penguin hotel.
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How do I know if my booking includes breakfast?
When booking, you were offered the option to add breakfast to your reservation. If you did not select this option, your reservation does not include breakfast.
You can check your confirmation—any purchased breakfast will appear under the “Extras” section.
If you wish, you may purchase breakfast at the Front Desk for the same price.
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Why does my reservation not include breakfast if I have stayed here before and it was always included?
The Penguin hotel made changes to their breakfast in early 2025, and the breakfast is no longer included.
Penguin Hotel offers breakfast for $8.99 plus tax.
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Is the pool open?
Currently, our pool will be closed from 8/1/2025 to 9/19/2025.
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Where can I get hot water
You may request at the front desk to heat the water; our agents will be more than happy to assist you.