FREQUENTLY ASKED QUESTIONS
1.What is the incidentals deposit?
Incidentals deposit is required for all reservations and it is $150 per stay.
2.What is check in/check out time?
Check in is at 3 p.m. and Check out at is at 11 a.m.
3.Do you allow smoking in the rooms? In common areas?
Our hotel is completely smoke-free.
4.How much do you charge for wireless internet access?
Our WiFi is available throughout the hotel and is included with the amenity fee.
5.How do I get to your hotel?
Due to the city of Miami beach closure of Ocean Drive to vehicular traffic, visitors arriving via vehicle are suggested to arrive at our sister property The President hotel. Located at 1423 Collins Avenue, Miami Beach FL 33139 (directly behind the penguin). You are welcomed to unload your bags and Valet your car at the President hotel and from there you will be instructed on how to get to the Penguin.
6.What is the minimum age for check-in?
Our minimum age is 18 and above.
7.What is your welcome amenity?
A welcome beverage is provided for our guests checking-in. Non-alcoholic beverages are available for those under 21.
8.Do you provide parking?
We work with 3rd party company and you will have limitless in and out privileges until 12 p.m. the following day. The daily fees are:
-$48.15 for standard cars including sedan cars, SUV, and minivans
-$64.20 for Commercial vans or vans up to 15 seats
Nearby public garage locations:
- 1301 Collins Ave - 1 block from us
- 1557 Washington Ave
- 231 16th st - 1601 Drexel Ave
9. Do you accept packages for guests?
Package Policy: We will gladly hold our guests' packages up to 5 days prior to their arrival date. A Handling Fee of $5 plus tax will be applied for every package delivered at the hotel. Please note that we have a maximum of 3 packages per room. All packages should be addressed under a REGISTERED GUEST NAME ONLY. The size of the package cannot be more than 4 cubic inches (10" Length, 10" width, and 4" Height). Please note that the hotel reserves the right to DENY packages above the stated measurements or above the maximum permitted per room. By sending a package, the guest is aware that the hotel is not responsible for any damage or loss (we suggest purchasing package insurance).
